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Apple’s iOS 12.1.3 update was rolled out to fix some minor bugs, but some users are reporting a new problem after updating their phone. Specifically, iPhone users on Sprint’s network are reporting a cellular data connectivity issue after updating to iOS 12.1.3.
iOS 12.1.3 update triggers cellular data connectivity issue
Just hours after the release of iOS 12.1.3, many Sprint and some AT&T users in the U.S. took to social media platforms to complain about the cellular data connectivity issue. There have been a few reports of iPhone users in Canada experiencing the same issue. Users say they are getting either poor or no cellular connectivity at all after the update.
“Ever since I’ve updated to iOS 12.1.3, both mine and my wife’s iPhone XS Max has [sic] no cellular signal (no service) at all,” one user complained on Twitter.
Apple’s support team appears to be in contact with affected users on Twitter:
Thanks for reaching out to us. We’ll be glad to help out. To confirm, are you running iOS 12.1.3? Also, tell us more about what you’re experiencing with your cellular data in DM here: https://t.co/GDrqU22YpT
— Apple Support (@AppleSupport) January 23, 2019
Sprint also seems to be aware of the issue. In a tweet on Wednesday, the carrier stated that the cellular data connectivity issue is primarily affecting iPhone X, iPhone XS, and iPhone XR users. However, users with older models as far back as the iPhone 6 have reported the same issue.
Some Sprint customers with iPhone X, iPhone XS and iPhone XR are experiencing service issues. Our teams are working to resolve the issue as quickly as possible.
— Sprint Care (@sprintcare) January 23, 2019
It is not very clear if Sprint’s tweet is referring to the cellular data connectivity issue which appeared after updating to iOS 12.1.3 or if it’s about a